Frequently asked questions
Q.How can I cancel or edit my order?
Q.How can I cancel or edit my order?
A. Please contact us rashidkhan699048@gmail.com, and we’ll assist you as soon as possible.
Q. I have provided an incorrect address. How can I change it?
Q. I have provided an incorrect address. How can I change it?
A. Please reach out to us rashidkhan699048@gmail.com, and we’ll help update your order details.
Q. How long will it take to get my order?
Q. How long will it take to get my order?
A. We will process your order within two business days of submission, and delivery to your designated location is expected within 3–5 business days after shipment.
Q. How can I track my order?
Q. How can I track my order?
A. USPS: Use the tracking number provided and check the courier’s official website.
Q. Are your products pregnancy safe?
Q. Are your products pregnancy safe?
A. Our skincare products are generally safe to use during pregnancy. However, if you have concerns about specific ingredients, we recommend consulting your healthcare provider before use. For devices, we strongly advise speaking with your doctor before incorporating them into your routine during pregnancy.
Q. Is this cream suitable for all skin types?
Q. Is this cream suitable for all skin types?
A. Yes. Madeca Cream is designed for daily use and is suitable for most skin types, including dry, combination, and normal skin. If you have particularly sensitive skin, we recommend performing a patch test before first use.
Q. Can I use it every day?
Q. Can I use it every day?
A. Absolutely. Apply it every morning and evening as the final step of your skincare routine to help maintain hydrated, healthy-looking skin.
Q. Can I use it with vitamin C or retinol?
Q. Can I use it with vitamin C or retinol?
A. Yes. Madeca Cream can generally be incorporated into a skincare routine alongside ingredients such as vitamin C or retinol. If you're new to active ingredients, introduce them gradually and monitor how your skin responds.
Q. Does it feel heavy on the skin?
Q. Does it feel heavy on the skin?
A. No. Despite its rich, nourishing texture, the cream absorbs comfortably into the skin without leaving a greasy finish, making it suitable for both daytime and nighttime use.
Q. How long does one tube last?
Q. How long does one tube last?
A. A 50 ml tube typically lasts around 4–8 weeks with twice-daily use, depending on the amount applied each time.
Q. When can I expect to see results?
Q. When can I expect to see results?
A. Skin hydration can often be noticed after the first few applications. Improvements in the appearance of skin texture, firmness, and radiance typically become more noticeable with consistent daily use over time.